HELP !!!
Throughout this site we've tried to be very clear. If however we've managed to confuse you, or if you've still got questions please don't hesitate to contact us.
We offer a local rate number which is
01372 842895
Our Postal address is
Mawson Systems Ltd.
Unit 25
Brook Willow Farm
Woodlands Road
Leatherhead
Surrey
KT22 0AN
our email address is
Frequently asked questions (F.A.Q)
What is DPI?
Dots per Inch - this is the amount of detail that will be scanned, so in this case your slide, negative or picture will be scanned at 4000 Dots Per Inch - one of the highest in the industry!
What is the order process ?
1. . Fill in the order form, making sure you've entered all your details.
2. Package up your slides, negatives or photos along with a copy of the order form and post it all to the above address. We strongly recommend you send your items via Royal Mail special delivery.
3. Wait for the phone call telling you they have arrived with us.
What payment methods do you accept ?
We accept payment via cheque enclosed with your slides, bank transfer - we will give you the details onces we've received your slides, or credit card, we will ask you for details once we've received your slides.
What is .jpg or jpeg ?
This is a good quality picture which will suffice for most people, the space this type of picture takes up is very little. You can typically fit 140 images onto a CD or 940 onto a DVD. Of course there is a downside to having such a small image size, even though it has been scanned at 4000dpi as it is compressed or squashed into this smaller size some quality is lost. Having said that most people notice no loss in quality - we recommend this type of image for most people. These images open quickly on your computer, and will work in your digital photo frame.
What is a .tiff or TIFF ?
This is a high quality image type, it will save all the information from your scanned slide, negative or photo, it does not compress the image so you lose no data. The downside is that it is a large image size, fitting only about 14 images onto a CD and 94 onto a DVD. The images will take longer to load onto your computer and won't work on your digital photo frame. However when you opt for tiff we will also send you a jpeg of that image at no extra cost.
Once you've scanned my slides, negatives, pictures - who owns the digital image?
You do !
How do I know you've got my items?
If you've sent your items via Royal mail Recorded or Special delivery you'll have been given a tracking number you can then search online at the Royal mails web site to see if we've received the items.
We do also call you once the items are in our office.
Can you scan my slides, negatives or photos in a given order?
Yes we can, please indicate you'd like them scanned in order when you fill in the order form. You can do this in the additional information box. Send the items to us in the order you'd like them scanned and we'll do the rest.
Do you lock the DVDs or CDs with my images on them so I can't copy them off ?
No we don't, once you've received your CD or DVD its up to you what you do with it!
What happens if my package gets lost in the post?
If you've sent your items via Royal Mail Special delivery then you'll have been covered for £500 incase items have been lost in the post. We send all your items back to you via Royal Mail Special delivery, or if the parcel is over 2Kg we will send it via a courier. (this also carries the £500 insurance).
How do I work out the return weight, I don't know how many DVD's or CD's you'll use.
Don't worry about this, to work out the return weight all you need to do is weigh your items, add a little on for the packaging and that is you return weight. We will make up the differance in postage for the extra weight of DVD's or CD's when we return your items.
What type of equipment do you use?
Typically the scanners we use are Nikon Super CoolScan 5000 & 8000 scanners. Here is some breif information about them;
- True uninterpolated 4000 dpi scanning resolution
- IEEE 1394 ("FireWire") interface, with card included for Mac or Windows
- New Scanner Nikkor ED high-resolution lens, using extra-low dispersion glass
- 14-bit digitization for dynamic range of 4.2(!), one of the widest tonal ranges available
- Optional full 48-bit (16 bits/channel) TIFF file output preserves maximum image data
- Multi-sample scanning for even lower noise on critical (dense) images
Can I send you pre-recorded VHS tapes?
Sorry, no you can't, we can only transfer non-copyright tapes.
Can I send you NTSC VHS Tapes ?
Yes we can copy PAL & NTSC VHS tapes.